Press release
Structured IT Support: The Backbone of Efficient Business Operations
Hashiem Domingo, Professional Services Consultant at IPT Most businesses only notice IT support when something stops working and their systems begin slowing down or access to something fails. Workflows get rerouted and operations become significantly less efficient. In isolation these issues might feel minor, but they quickly add up across the organisation. Companies must realise…
Read MoreYour technology budget is probably wrong – Here is how to tell
Cobus Olwage, Chief Executive Officer at IPT Most mid-market businesses in South Africa have a technology budget that looks reasonable on paper. There is spend allocated to infrastructure. Devices are refreshed on schedule. Software licences are accounted for. Security is present in some form. Nothing appears obviously broken. And yet, if you look closely, the…
Read MoreThree AI use cases that work for South African mid-market businesses right now
Renier Moorcroft, Chief Technical Officer at IPT AI has moved quickly from pilot projects to boardroom discussions across South Africa. For mid-market businesses, the pressure is very real. Costs are rising, teams are stretched, and operational efficiency is no longer optional. What is becoming clear is that most organisations do not need ambitious AI programmes…
Read MoreWhy service desks are becoming operational risk points in modern businesses
Across many South African organisations, the IT service desk remains one of the least examined operational control points in the business. When incidents pile up, requests move between inboxes, or escalation paths become unclear, the result is often more than inconvenience. It creates operational blind spots that affect productivity, accountability and business continuity. IPT,…
Read MoreThe hidden cost of reactive IT: Why service desks are becoming business risk points
Gerrit Pienaar, Regional Manager at IPT Most South African organisations rely on IT to keep operations moving. Systems must be available, devices must work, and connectivity must be reliable. Yet in many businesses, IT service management still operates as a reactive function. It follows a familiar pattern of something breaks, someone logs a ticket, and…
Read MoreWhy cybersecurity awareness is failing South African businesses and what to fix first
Charmé van der Westhuizen, New Business Development Manager at IPT South African businesses are investing heavily in cybersecurity technology. Detection tools are becoming more sophisticated, monitoring is more advanced, and response capabilities are faster. Yet most breaches still begin with a human error. This shows that technology is not the problem. Instead, it is…
Read MoreWhy cybersecurity awareness is a behavioural discipline, not an IT project
Aneka Botha, HR at IPT An employee receives an email from a Gmail address asking for payslips. It feels routine, and without hesitation, the attachment is sent. Or the employee can pause, verify the sender, and confirm the request. This is just one of many similar moments that determine whether the business gets compromised or…
Read MoreWhy Modern IT Operations Demand More Than Tools
Hashiem Domingo, Professional Services Consultant at IPT Modern businesses run on technology. Yet, far too often, IT teams spend their days trapped in ticket queues, firefighting one issue after another, and jumping between spreadsheets, email threads, and ad hoc processes to keep the lights on. If that sounds familiar, then it is time to…
Read MoreWhy Human Awareness Is Your Best Cyber Defence
Dillon Gray, Chief Operations Officer at IPT Organisations invest heavily in firewalls, intrusion detection systems, endpoint tools, and vulnerability scanning. Of course, these are all necessary and valuable cybersecurity layers. But the one element that so often falls short is not the technology, but the people who use it daily. The reality is that phishing…
Read MoreIT service management is failing CIOs when it matters most
IT service management is failing CIOs when it matters most From incident firefighting to controlled change, IPT positions Halo ITSM as a practical, ITIL-aligned framework for faster resolution, stronger governance, and measurable service improvement, with a 10% campaign discount. Most organisations do not have an IT problem, but a service management one. Tickets are continually…
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